At 92dad, we believe that great gaming starts with genuine player welfare. This page sets out everything you need to know about our responsible gaming commitments, the practical tools available to every 92dad account holder, and what to do if you — or someone you care about — needs support. Gambling should always be entertainment, never a burden.
92dad provides a full suite of responsible gaming controls accessible directly from your account settings. These tools are available to every player — use them proactively, not just in a crisis.
Set daily, weekly, or monthly deposit caps on your 92dad account to keep your spending within a budget you're comfortable with. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions.
Loss limits allow you to cap how much you are willing to lose within a set period — daily, weekly, or monthly. When your loss limit is reached, your 92dad account is automatically paused for wagering for the remainder of that period. This is one of the most effective tools for preventing chasing behaviour.
Set a maximum session duration for your 92dad play time. When your session limit is reached, a reminder notification will appear and, where configured, your session will end automatically. Long, unbroken gaming sessions are a recognised risk factor for problem gambling — keeping sessions short keeps gaming fun.
If you feel you need a break without committing to a full self-exclusion, 92dad's cool-off feature allows you to temporarily suspend your account for a period of your choosing — from 24 hours to 30 days. During a cool-off period, you cannot log in, deposit, or wager on 92dad. The cool-off cannot be reversed once activated.
Self-exclusion is a formal, longer-term suspension of your 92dad account — available for periods of 6 months, 1 year, 2 years, or permanently. Once a self-exclusion is activated, it cannot be reversed before the chosen period has elapsed. 92dad will also suppress any marketing communications to you for the duration. This is our most robust responsible gaming protection tool.
Every 92dad player can request a full activity report showing deposits, withdrawals, net gaming results, session durations, and game history for any period. Reviewing your actual gaming activity — rather than relying on memory — is one of the clearest ways to assess whether your gambling remains healthy and within your means.
Gambling problems can develop gradually — often without the person affected realising it until things have escalated. 92dad encourages all players to periodically and honestly ask themselves the following questions. If you answer "yes" to two or more, we strongly recommend using one of the tools above or reaching out to our support team.
Please consider activating a cool-off or self-exclusion on your 92dad account right away, and reach out to our support team via live chat or at [email protected]. Our team is trained to help — there is no shame in asking for support. Gambling is meant to be enjoyable. If it has stopped being enjoyable, it is time to take a break.
Problem gambling does not always look dramatic from the outside. Often, the person affected is the last to recognise it. These are the most common behavioural patterns associated with gambling harm — if you recognise several of these in yourself or someone you know, please seek help.
Activating a self-exclusion on 92dad takes less than two minutes. The process is straightforward and designed to have as few barriers as possible — because we want it to be easy for you to protect yourself when you need to. Follow the steps on the right to set up self-exclusion right now.
Prefer to speak with someone directly? Our responsible gaming support team is available 24/7 via live chat on the 92dad platform, or by emailing [email protected] with "Self-Exclusion Request" in the subject line. We will process your request immediately.
Visit 92dad.app and log in to your registered account using your mobile number and password. If you have forgotten your login details, use the account recovery option on the login page before proceeding.
Click your profile icon in the top right corner of the 92dad platform and select "Account Settings" from the dropdown menu. This is where all responsible gaming controls are located.
Inside Account Settings, navigate to the "Responsible Gaming" tab. You will see all available tools — deposit limits, loss limits, session limits, cool-off periods, and self-exclusion — presented clearly in this section.
Click "Self-Exclusion" and choose your desired exclusion period: 6 months, 1 year, 2 years, or permanent. Read the on-screen information carefully — this decision cannot be reversed during the exclusion period.
You will be asked to confirm your choice by re-entering your account password and ticking an acknowledgement checkbox. Once confirmed, your self-exclusion takes effect immediately and a confirmation is sent to your registered email address.
Responsible gaming is not an afterthought at 92dad — it is embedded in how we build, operate, and govern the platform. The following sections outline our formal commitments to every Pakistani player.
92dad operates a strict 21-years-and-above age policy across all products and all markets, including casino games, cricket betting, PSL markets, slot games, and live dealer tables. This policy is absolute — there are no exceptions. Every player registering on 92dad is required to confirm their age during the registration process, and all accounts are subject to formal KYC identity verification before withdrawals are approved.
92dad employs automated age verification checks cross-referencing registration data with identity documents. Any account found to belong to a person under 21 years of age will be immediately and permanently closed, all funds will be withheld pending investigation, and the matter will be reported to the relevant regulatory authority. We urge parents and guardians across Pakistan — in Karachi, Lahore, Islamabad, Rawalpindi, and beyond — to use parental control software on shared family devices to prevent underage access to online gaming platforms.
92dad's responsible gaming framework is aligned with the standards required by our international gaming licence and with widely recognised responsible gaming best practices. We take the following formal commitments to every player on our platform:
92dad is required under the terms of its international gaming licence to maintain, enforce, and regularly audit its responsible gaming programme. Our responsible gaming practices are subject to periodic review by our licensing authority.
If you are concerned that a family member — a spouse, parent, sibling, or friend — may have a gambling problem and holds a 92dad account, please contact our support team at [email protected]. We understand that gambling harm affects families, not just individual players. Our team will treat your enquiry with full confidentiality and will advise you on the steps available to us under our responsible gaming policy.
While 92dad cannot share another person's account information with you without their consent, we can listen, provide guidance, and take appropriate account-level action where the welfare of a player or their family is at risk. You do not need to be a 92dad account holder yourself to contact us about a concern.
92dad's platform is built around PKR (Pakistani Rupees) deposits and withdrawals, processed through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. We are acutely aware that financial pressures in Pakistan — and the sometimes aspirational appeal of online gaming — can make gambling feel like a solution to money problems. We want to be clear: gambling is not a financial strategy.
If you are playing on 92dad to try to solve financial difficulties, this is a warning sign of problem gambling behaviour. Please use our deposit limit tools, contact our support team, or take a break via our cool-off feature. Our support team is trained to assist — not to judge — and we would always rather you play safely within your means than risk financial harm.
Set your limits, know your boundaries, and enjoy Pakistan's most trusted online gaming platform with full confidence.
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